![]() Content moderation: Kakao provided less information about how it enforces its terms of service through content or account restrictions than most of its digital platform peers, except Amazon (F3a).Kakao was more transparent about policies affecting users’ freedom of expression than Facebook and Apple but still failed to provide information in some key areas, including on algorithmic systems. KakaoTalk, Kakao’s chat app, did not publish adequate information about how users can appeal content moderation decisions (G6b). Companies in South Korea are by law required to provide a remedy mechanism. Remedy: Kakao enabled users to file complaints about privacy and freedom of expression and information and disclosed more about this process than any other digital platform we evaluated (G6a).It did not join any multi-stakeholder initiative centered on human rights. Stakeholder engagement: Kakao maintained membership with the Korean Internet Self-Governance Organization (KISO), which includes civil society members (G5).Kakao engages in zero rating through a partnership between its subsidiary for transportation services and South Korean telco LG Uplus (G4b, G4, G4d, G4e). It also failed to publish any information about human rights impact assessments on its policy enforcement, targeted advertising practices, use of algorithmic systems, or zero rating. Human rights due diligence: Kakao conducted privacy impact assessments on existing products and services and on new activities but failed to clarify whether it evaluated the risks and impacts of laws and regulations in jurisdictions in which it operates (G4a).It published an ethical framework rather than a human rights framework to describe its commitments on developing and using algorithmic systems (G1). Commitment to human rights: Kakao made commitments to respect users’ freedom of expression and privacy.But as (the earthquake) occurred unexpectedly, there was a delay in service." He added that Kakao's server facilities in Korea were not damaged by the earthquake.Despite publishing commitments to respect users’ privacy and freedom of expression, Kakao fell short to disclose its internal process for implementing those commitments. "We do not have such problems ordinarily at the end of the year because we preemptively boost our server capacity by several times. "After the earthquake, the data traffic, or the number of users, increased higher than the year-end season when the usage of Kakao Talk goes up to extreme levels," the official said. The company highlighted that the data traffic was even greater than the year-end season. ![]() ![]() ![]() "There was a network delay as an aftermath of the earthquake, and added to this the traffic hiked to cause server errors," a Kakao official said. The company said the system failure was caused by an explosive increase in data traffic as the number of messages surged. Kakao Talk, the most-used mobile messenger service here, temporarily went out of service Monday as the nation was rocked by the strongest earthquake in its history.Īccording to Kakao, its messenger service suffered errors such as messaging and login failure for more than two hours between 7:45 p.m. Kakao said the errors were caused by an explosive surge in data traffic as well as network delays in the aftermath of the quakes. Images show messaging and login failures on mobile instant messenger application Kakao Talk after earthquakes shook the southeastern part of Korea, Monday.
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